We collect only what's necessary to provide the service. We never sell your data. Your queries and generated insights belong to you.
Information We Collect
When you use CultureNavigator, we collect:
- Account Information: Email address and password (encrypted) when you create an account
- Query Data: The questions you submit and the responses generated
- Usage Data: How you interact with the service (pages visited, features used)
- Payment Information: Processed securely through Stripe; we never store full payment details
How We Use Your Information
We use your data to:
- Provide and improve the CultureNavigator service
- Generate personalized cultural intelligence insights
- Process payments and manage your subscription
- Send important service updates (you can opt out of marketing emails)
- Analyze usage patterns to improve the product
Your Query Privacy
Your queries are private to your account. We do not:
- Share individual queries with other users
- Sell query data to third parties
- Use your specific queries for marketing purposes
We may use anonymized, aggregated query patterns to improve our analysis frameworks.
Data Retention
Your query history is retained in your account for your reference. You can:
- Download your data at any time
- Delete individual queries from your history
- Request complete account deletion
Upon account deletion, we remove your personal data within 30 days, except where required by law.
Data Security
We protect your data with:
- Industry-standard encryption (TLS/SSL) for data in transit
- Encrypted storage for sensitive information
- Regular security audits and updates
- Limited employee access on a need-to-know basis
Third-Party Services
We use trusted third-party services to operate CultureNavigator:
- Hosting: Cloud infrastructure with enterprise-grade security
- Payment Processing: Stripe (PCI-DSS compliant)
- Analytics: Privacy-focused analytics tools
These services are bound by their own privacy policies and data protection agreements.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, contact us at contact@culturenav.app.
Cookies
We use essential cookies to:
- Keep you logged into your account
- Remember your preferences
- Ensure the service functions properly
We do not use tracking cookies for advertising purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or a notice on our website.
Last updated: January 2026